SPUG: Looking for a Helpdesk/Systems Administrator

Atom Powers atom.powers at gmail.com
Wed Jun 18 12:41:16 PDT 2008

[ Please cross-post this as appropriate. ]

Helpdesk/Systems Administrator at DigiPen Institute of Technology

If Interested, please contact Atom Powers: apowers at digipen.edu



The primary role for this technical positions is to assist with the support
of all IT services; including hardware and software management and
trouble-shooting in an academic environment. This position is also
responsible for scheduling and overseeing student "minions" to provide
support services to all students and employees. This position is part of the
IT team and will work directly with us to identify and resolve problems.

 Responsibilities may include but are not limited to:



   Participate in the day-to-day activities of the IT helpdesk.

   Be an escalation point for support to resolve technical problems.

   Participate in overseeing the trouble ticket system, ensuring tickets are
   properly generated, assigned, updated, and resolved.

   Periodically perform trend analysis of system behavior and plan remedial
   steps where appropriate.

   Identify process improvements and changes to the Help Desk organization
   and environment, including identification and resolution of persistent or
   recurring problems.

   Participate in the implementation of new technology, including related
   testing and system update activities.

   Support and improve the software deployment infrastructure, including
   software updates and patches.

   Participate in the development and implementation of support tools and

   Assist with server and application maintenance, including a rotating
   on-call schedule.

   Participate in the specification, design, deployment, and support of all
   current and future IT services.

Desired Skills



   The ability to provide technical support over the phone and in person;
   good personal skills, professional demeanor.

   The ability to compose technical documents in an easily accessible
   format; good writing skills.

   Have excellent problem solving skills and the ability to apply those
   skills in an extensible and supportable way.

   The ability to work responsibly with or without direct supervision.

   Have a working knowledge of a BSD/SysV based operating systems.

   Have a practical familiarity with various scripting languages possibly
   including perl, php, ruby, and MS windows scripting languages.

   Familiarity with any of cfEngine, Request Tracker, Unattended, OpenLDAP,
   Typo3, and Moodle preferred.

Perfection is just a word I use occasionally with mustard.
--Atom Powers--
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