[ Please cross-post this as appropriate. ]<br><br clear="all">
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Helpdesk/Systems Administrator at DigiPen Institute of Technology<br></font></font></p>
<p style="margin-bottom: 0in;">If Interested, please contact Atom Powers: <a href="mailto:apowers@digipen.edu" target="_blank">apowers@digipen.edu</a><br>
</p>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Description</font></font></p>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">----</font></font></p>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">The
primary role for this technical positions is to assist with the
support of all IT services; including hardware and software
management and trouble-shooting in an academic environment. This
position is also responsible for scheduling and overseeing student
"minions" to provide support services to all students and
employees. This position is part of the IT team and will work
directly with us to identify and resolve problems.</font></font></p>
<p style="margin-bottom: 0in;"><br>
</p>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Responsibilities
may include but are not limited to:</font></font></p>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">----</font></font></p>
<ul><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Participate
        in the day-to-day activities of the IT helpdesk.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Be
        an escalation point for support to resolve technical problems.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Participate
        in overseeing the trouble ticket system, ensuring tickets are
        properly generated, assigned, updated, and resolved.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Periodically
        perform trend analysis of system behavior and plan remedial steps
        where appropriate.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Identify
        process improvements and changes to the Help Desk organization and
        environment, including identification and resolution of persistent
        or recurring problems.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Participate
        in the implementation of new technology, including related testing
        and system update activities. </font></font>
        </p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Support
        and improve the software deployment infrastructure, including
        software updates and patches.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Participate
        in the development and implementation of support tools and
        applications.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Assist
        with server and application maintenance, including a rotating
        on-call schedule.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Participate
        in the specification, design, deployment, and support of all current
        and future IT services.</font></font></p>
        
</li></ul>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Desired
Skills</font></font></p>
<p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">----</font></font></p>
<ul><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">The
        ability to provide technical support over the phone and in person;
        good personal skills, professional demeanor.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">The
        ability to compose technical documents in an easily accessible
        format; good writing skills.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Have
        excellent problem solving skills and the ability to apply those
        skills in an extensible and supportable way.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">The
        ability to work responsibly with or without direct supervision.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Have
        a working knowledge of a BSD/SysV based operating systems.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Have
        a practical familiarity with various scripting languages possibly
        including perl, php, ruby, and MS windows scripting languages.</font></font></p>
        </li><li><p style="margin-bottom: 0in;"><font face="Verdana, sans-serif"><font size="2">Familiarity
        with any of cfEngine, Request Tracker, Unattended, OpenLDAP, Typo3,
        and Moodle preferred.</font></font></p>
</li></ul>
<br>-- <br>--<br>Perfection is just a word I use occasionally with mustard.<br>--Atom Powers--