> Its called "Rework". > I agree with Fulko. It's an "Up the Organisation" http://www.amazon.com/Up-Organization-Robert-Townsend/dp/0449205053 http://howtobeaclient.blogspot.com/2011/02/this-weeks-post-i-have-borrowed-with.html for the 21st. century. (The original's holding up pretty well, too.)