[Kc] Testimonial for RT essentials (book review)

[Ian Joyce]

Not to be a downer, but that all comes out of the box.

--Ian

On 3/12/06, David Nicol <davidnicol at gmail.com> wrote:
> This isn't going to be much of a book review as I have been
> too busy to actually read RT Essentials.
>
> The fact is, however, I handed
> the book to one of the sysadmins at my company
> and by that time the next
> day our office had a useful and working ticketing system
> with multiple ticket queues and fine-grained access control.
>
> --
> David L Nicol
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