[bcn-pm] Enric Pineda is out of the office.

[Alex Muntada]

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* victor jalencas:  [2004-07-20/10:18:28 +0200]

> OK mossegaré l'ham. Qué és RT?

http://www.bestpractical.com/rt/

<verbatim>
RT: Request Tracker

RT is an enterprise-grade ticketing system which enables a group
of people to intelligently and efficiently manage tasks, issues,
and requests submitted by a community of users.

The RT platform has been under development since 1996, and is
used by systems administrators, customer support staffs, IT
managers, developers and marketing departments at thousands of
sites around the world.

Written in object-oriented Perl, RT is a high-level, portable,
platform independent system that eases collaboration within
organizations and makes it easy for them to take care of their
customers.

RT manages key tasks such as the identification, prioritization,
assignment, resolution and notification required by
enterprise-critical applications including project management,
help desk, NOC ticketing, CRM and software development.

RT is used by Fortune 100 companies, government agencies,
educational institutions, and development organizations
worldwide.
</verbatim>

- --
Alex Muntada <alexm at ac.upc.es>
http://alexm.org/

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