[sf-perl] Bug management / time management
james at actionmessage.com
Mon May 7 19:35:46 PDT 2007
On Mon, 7 May 2007 18:55:31 -0700, Vicki Brown wrote
> Do you feel that you do a good job at bug management?
> (presuming you have a regular bug queue).
> If so, do you care to share any tips, tricks, hints, or methods that
> you find work well?
> The people in my work team are drowning. They're an Operations
> Support team so they don't tend to get crashing program error bugs;
> they get please do this task bugs and usually, the reporter set the priority.
> When you're staring at a dozen, 50, 100 or more bugs, how do you tackle
> them? How do _you_ prioritize what to work on when the bug already
> has a Priority field that may not relate to your personal workflow
> or task list?
> (e.g. there has to be some way to prioritize the work on 15 P2 bugs
> I'm looking for suggested _successful_ time & bug management tips
> to help them cope. I've never, personally, had a bug queue with 50-
> 200 bugs in it so this is outside my realm of personal experience.
> We use Bugzilla if that makes things easier... or more difficult.
> - Vicki
If you want a magic bullet, I doubt if there is one.
Most companies/departments use a project manager (or somebody
acting in that capacity) to schedule work based on client and
PMs with some software experience are usually more successful
than those without.
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