OC-PM: EJB vs. The Old Days

[Brian.Cooke at VerizonWireless.com]

Funny...  Actually, the context was me asking if anyone had used Request
Tracker, because I had just started tinkering with it, with the intention of
deploying it for project and work request management within our small
workgroup.  So far I like it a lot.

There is a larger customer support group in our company that's pretty
steeped in Remedy, and I have to run reports on their ticket data, so I'm
stuck with accessing Remedy for some of my reporting.  Plus the DBAs won't
give us read access to the back-end, which makes it that much worse.  At
least Remedy::ARSTools makes it manageable, and has kept me from having to
figure out the API for myself.

bc

-----Original Message-----
From: bill at daze.net [mailto:bill at daze.net]
Sent: Wednesday, March 03, 2004 5:25 PM
To: oc-pm at pm.org
Subject: Re: OC-PM: EJB vs. The Old Days



Sorry I couldn't make it last night...

> I mentioned that we were using Remedy at work (for the last
> couple of months), and of course there's a perl module for it

So since I wasn't there, I don't have the full context of this and the
only thing I know about Remedy is:

"Compared to other products such as Remedy, RT is amazing and allows us to
focus on helping customers and projects.
- Jeremy Hitchcock, Chief Financial Officer, DynDNS.org"

(quote from http://www.bestpractical.com/products.html)

I thought I would mention RT (Request Tracker).  RT is written in Perl
with a Mason.  We use it for all customer communications and a bunch of
other stuff (logging of automatic notices and such).  You might want to
check it out.  It has been designed to be very easy to extend and enhance
via overlays.

> And that's about it...I believe we decided that the location was
> acceptable, but we'd keep our options open (and we're open to
> suggestions, in case anyone has one).

I like the location.  It's only a few blocks from my house.

- Bill

--
 <=> ASK and you shall receive <=>